Alvar Touch Lamp

Worldwide Shipping:

Nordill offers worldwide shipping on all products. Orders are processed within 1-2 business days. Delivery times vary by location:

• United States & Canada: 5-10 business days

• Europe: 5-10 business days

• Rest of the World: 6-11 business days

Expedited shipping options are available at checkout for faster delivery. Once your order is shipped, you’ll receive a confirmation email with tracking details to monitor your package’s journey.

Please Note: Delivery times may be affected by customs processing or postal delays.

Returns & Exchanges:

We want you to be completely satisfied with your Nordill purchase. If you’re not happy with your item, you have 100 days from delivery to return or exchange it. Items must be unused, in original packaging, and in the same condition as received.

To start a return or exchange, contact our customer support team. Refunds are processed within 5-7 business days after the item is received. Please note that return shipping costs are not covered, and original shipping fees are non-refundable.

Damaged or Defective Items:

If you receive a damaged or defective item, contact us within 7 days with your order number and a photo of the issue. We’ll arrange a prompt replacement or refund.

Questions?

For any questions or concerns about shipping or returns, feel free to reach out to our customer support team.

At Nordill, we are dedicated to providing high-quality products and ensuring your complete satisfaction. All our products come with a 2-Year Limited Warranty against manufacturing defects.

What’s Covered:

• Manufacturing defects in materials and workmanship under normal use.

• Faults or failures that occur without accidental damage, misuse, or neglect.

What’s Not Covered:

• Damage from improper use, accidents, wear and tear, or unauthorized alterations.

• Damage from exposure to excessive moisture, heat, or harsh chemicals.

• Products purchased from unauthorized sellers or third-party vendors.

Warranty Claims:

If you believe your Nordill product qualifies for a warranty claim, please contact our customer support team with your order number, a description of the issue, and any relevant photos. Once we receive your claim, we’ll assess the situation and decide on the best solution, which may include repair, replacement, or a refund.

Important Details:

• The warranty is valid only for the original purchaser.

• The warranty period starts from the date of purchase.

• If your product is discontinued, we reserve the right to replace it with a comparable product.

Need Assistance?

For any questions or concerns about your warranty, reach out to our customer support team. We’re always here to help!

We ensure that all your transactions are fully protected through advanced encryption technology. This means your personal and financial information is kept safe and confidential at all times.

We offer a range of trusted payment methods, including Visa, Mastercard, American Express, Apple Pay, Shop Pay, Google Pay, Meta Pay, and Afterpay. Each transaction is processed securely, giving you peace of mind when shopping with us.

Your privacy and security are our top priorities, so you can shop with confidence knowing your payment information is safeguarded. If you have any questions or concerns about our payment process, please don’t hesitate to reach out to our support team.